
An education session is over, attendees showed up — and then the real work starts: application, proof, certificate, transfer. For societies running online CME, that's a significant share of the effort.
File an accreditation application. Keep attendance lists. Generate and send CME certificates. Report credits. Answer follow-up questions when something's missing. Each step is small on its own — together they tie up staff who are needed elsewhere.
The last mile is the most error-prone: a certificate that never arrives or can't be found effectively doesn't exist for the specialist. When certificates are generated automatically on completion and stored in the profile, it doesn't just cut effort — it eliminates an entire category of follow-up questions. That exact friction is what keeps physicians away from continuing education.
Where the process runs in a structured way, adherence to society guidelines stops being a matter of individual diligence and becomes a property of the system.
The administrative side of education doesn't create clinical value — it's simply necessary. That's exactly the kind of work that should be automated. How to fund the offering on top of that is covered here.